Welcome to EGA Group

1. Acceptance of Terms & Conditions

These Terms & Conditions and notices contained herein govern your use of the EGAgroupusa.com service and website. By using, visiting, or browsing the EGAgroupusa.com website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, you should not use the EGAgroupusa.com service or website.
These Terms & Conditions are an ongoing contract between you and EGAgroupusa.com and apply to your use of the EGAgroupusa.com service and website. These Terms & Conditions affect your rights and you should read them carefully.


2. Changes to Terms & Conditions

EGAGROUPUSA.COM reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. This page is the most updated version of these Terms & Conditions which can be viewed by clicking on the links that direct you to the Terms on the EGAgroupusa.com website. Your use of the EGAgroupusa.com website or continued use of our service after changes are made means that you agree to be bound by such changes.


3. EGAgroupusa.com Product Pricing and Order Acceptance Policy

We reserve the right to change prices at any time. Due to possible information misrepresentations, we may correct typographical and printing errors related to prices at any time. Customers should be aware that product prices can and do fluctuate due to market movements and stock availability.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EGAgroupusa.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EGAgroupusa.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EGAgroupusa.com shall immediately issue a credit to your credit card account in the amount of the charge.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. EGAgroupusa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.
 

 

5. Product Cancellation

All purchases on EGAgroupusa.com, eBay, Amazon, Price Grabber, Overstock and Ubid and all our other affiliated stores are final and binding. It is strongly recommended that all products are fully researched and examined closely prior to purchasing. Once an order has been submitted it may not be cancelled or modified. EGAgroupusa.com reserves the right to charge up to 20% cancellation/restocking fee on all orders that have been processed or shipped (including refused packages and unopened merchandise).

All purchases on Laptops have a strict non-cancellation policy. Returns on Laptops will only be approved if confirmed as defective by a certified technician or was wrongfully advertised.
 

6. Account Access & Identity Protection

You may not share your account with any third party or provide them your password. Should you decide to share your account with any third party then you take full responsibility for their actions and you will be liable for any losses or errors that cause a financial or stock shortfall on your account.

If you find that your account is being accessed without your consent you are a victim of identity theft and you should notify customer service as soon as possible as well as your local law enforcement agency. EGAgroupusa.com is not obligated to compensate members/account holders for losses of funds due to your account being used without your specific authorization.


7. EGAGROUPUSA.COM General Processing Information

In pursuant to EGAgroupusa.com terms and conditions, EGAgroupusa.com has the right to take up to seven business days to process any incoming order. We will try and dispatch paid orders within 48 hours of receipt of cleared funds into our bank account. We cannot be held responsible for delays in the banking system, once the funds have been sent we will process the order. Refunds will not be given for such delays and once money has been dispatched we will regard the order as confirmed and the sale is final.

Upon payment being received by EGAgroupusa.com, all sales are final. No refund will be issued. For defective items replacement and repair, please refer to our Return Policy section.


8. EGAgroupusa.com Shipping Policy

EGAGROUPUSA.COM liability on shipment ends once the courier service takes custody of the item that is at the point of drop off or hand over to the courier service. If the item is lost from this point onwards, EGAgroupusa.com has no responsibility (unless insurance option has been selected).

EGAgroupusa.com may offer FREE SHIPPING on certain items. If a return should take place on a FREE SHIPPING item(s), the customer will be charged for the actual shipping costs, a minimum of $5.

FREE SHIPPING offers are only available to destinations in the continental US. Free Shipping is not available on packages shipping to the following; Hawaii, Alaska, Puerto Rico, APO, Virgin Islands and Guam. An additional shipping fee will be applied after the order is placed.

FREE SHIPPING items may be shipped via DHL Express, FedEx, UPS or USPS (First Class or Priority).

EGAgroupusa.com reserves the right to substitute the selected shipping carrier/method with an equivalent shipping carrier/method.

Estimated carrier shipping time does not include our order processing time. For example: 2nd Day Air packages may take 3 days to be delivered to their destination.

FedEx Standard Overnight� - package will be received within 24-48 hours. (all orders placed before 4pm should be delivered the following day by 3pm)
FedEx Express 2-Day Saver� - package will be received within 48-72 hours. (all orders placed before 4pm should be delivered on the second day by 3pm)
FedEx Standard Ground Delivery� - package will be received within 3-6 business days (all orders placed before 4pm should be delivered within 4 business days)

Failed deliveries by reason of customer's absence at requested shipping address, or bad address, will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.

We reserve the right to charge a RESTOCKING FEE of up to 15% of the price paid if delivery of an item is refused for reasons other than shipping damage, the item is defective or that it is 'not-as-advertised'. Shipping and Handling fees will not be refunded in this event. All restocking fees will be waived if the refused package was approved by EGAgroupusa.com prior to receiving.
 

9. EGAgroupusa.com Limited Warranty Coverage

All our products carry a 7, 14 or 30 day in-store warranty or are covered under Direct Manufacturer Warranty. EGAgroupusa.com sells products in a variety of conditions such as New Retail Boxed, New - Bulk, OEM, Refurbished, Used. All product pages are marked with the condition of the product sold. It is the customers responsibility to read the entire product page before placing the order. Manufacture's warranty is normally 12-60 months. All products covered under Direct Manufacturer Warranty must be handled with the manufacturer.

The limited warranty covers the following faults described below.

DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to EGAgroupusa.com within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.

No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as 'delivered' in the courier service's tracking system.

EGAgroupusa.com will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, EGAgroupusa.com will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when EGAgroupusa.com received the defective unit. EGAgroupusa.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.

Under any circumstances, EGAgroupusa.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. EGAgroupusa.com also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, EGAgroupusa.com will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.

The repair process by EGAgroupusa.com may take up to 14 business days upon item being received from the buyer.

Extended Warranty

Certain products offer a One Year Extended Warranty, in the case of a product purchased being defective, EGAgroupusa.com will exchange for a comparable replacement or the customer will be given a store credit to purchase an alternative product from our store. If there are no comparable products available and the customer requests a refund we may also grant this request.

Please Note: Our one year extended warranty pricing will vary from product to product. One Year Extended Warranty are effective from the date that the product is purchased. Once a One Year Extended Warranty has been purchased, it is non-refundable. Any products purchased may be refunded if defective but no refund is available for the Extended Warranty Service.
 

10. EGAgroupusa.com Return Policy

All third party products purchased from EGAgroupusa.com is backed first by the product direct manufacturer's warranty. EGAgroupusa.com's 30 day limited warranty against defects, may also apply. EGAgroupusa.com's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or EGAgroupusa.com.

Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to EGAgroupusa.com's limited 30 day warranty described above.

All returns must be approved by EGAgroupusa.com a duly completed returns form must be completed by the buyer and emailed to EGAgroupusa.com for approval, Returned items without an approval number from EGAgroupusa.com will not be processed. Any shipping and handling expenses on returns without a duly completed approval will be the responsibility of the buyer.

Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by EGAgroupusa.com or when the product manufactures or distributors return policies supersede ours.

The customer is responsible for shipping costs, related to the return of the defective product(s). EGAgroupusa.com bears the cost of shipping replacement units that are tested as 'defective' via USPS or FedEx only. Expedited shipping (2 Day and Next Day) is also available but note that the customer bears the cost of this type of shipping.

Upon receiving the return from the buyer, EGAgroupusa.com will examine and test for the defect, If EGAgroupusa.com cannot reproduce the same fault indicated by the buyer, the return will not be accepted.

All return shipments from EGAgroupusa.com will be via ground shipping method or the equivalent subject to be determined by EGAgroupusa.com.

In the event of returning the product, buyer is fully responsible for the product's safe return to us. Item must be received within 14 days from the date of the RMA Approval and by insured post.

The return merchandise should include the RMA number that was issued by EGAgroupusa.com, including a signed and agreed Return Policy Agreement Form. All accessories and manuals must be included inside the package as it was originally received by the buyer. Return merchandise should be boxed and well packed. Any missing parts, damaged items or inappropriate information will not be accepted. EGAgroupusa.com will have the right to dispose of any unidentified return aged over 14 days without notifying the buyer.

No replacement will be issued on those unidentified returns once it has been disposed of. Buyer is responsible for the returns shipping cost. The standard replacement shipping by EGAgroupusa.com will be ground shipping or the equivalent subject to be determined EGAgroupusa.com.

11 Product Compatibility / Specification / Color Choices

Buyers are responsible for ensuring the product's compatibility with their computer systems or electronic device.

Buyers should also be aware that the some products might not be primarily intended for use in your country or region. Therefore, the language specification on the device and manual might or might not fully support the language of your choice. In the event that an English manual is not available in the particular version that we shipped out, EGAgroupusa.com does not have any obligation to provide a copy of an English manual to the buyer. However, we do try our best to provide a printed English manual in most cases or send English manuals via email.

Since the products that EGAgroupusa.com sell might not be primarily intended for your country or region, the product configuration and the related accessories might not be suitable or compatible in your country or region. EGAgroupusa.com will not be responsible for any incompatibility of the product and its accessories in your region or country.

Language version, firmware version and color are shipped on a random basis unless prior arrangement is made by the buyer. Once item is shipped, no exchange will be granted on language version, firmware version and color choice. It is the buyer's responsibility to ensure that they select the correct model, color, firmware on time of order.


12. EGAgroupusa.com Liability

Please ensure that all products are fully inspected and tested before using. In the case of computer components these products should be examined and installed by a certified technician. EGAgroupusa.com will not be liable for any personal injury, physical injury, and damage caused by the products that we sell.

EGAgroupusa.com is not liable to customer or other party for any direct or indirect injury, damage, lost revenue, lost profits or other consequential, reliance, incidental or punitive damages.

For safety handling and operation on the product, please consult the instruction manual that comes with the product or contact the manufacturer directly. Any product recalls by the manufacturer will not be handled through EGAgroupusa.com.

Buyers should contact the manufacturer directly for any related questions or enquiries.

EGAgroupusa.com has no obligation to provide technical support on products we sell, however we will try our best to answer all technical questions to the best of our knowledge but will not be liable or responsible for incorrect information or compatibility issues. Please contact the manufacturer for technical and product assistance.

13. EGAgroupusa.com Payment Methods

EGAgroupusa.com accepts the following payment methods::

 

Visa

MasterCard

Discover

American Express

Money Orders